FAQs
Frequently Asked Questions (FAQs)
- What does 3 year warranty cover and not cover?
- Our warranty covers massage system, magnet jet system, autofill system (2 years), ventilation system, and remote control.
- Our warranty does not cover normal wear and tear and accident. We are not responsible for damages during transportation (via third party freight).
- Warranty will be voided if any modification is made to its original form and transfer of ownership.
- What is my deposit amount?
- 50% deposit is required for LuxSpa to start working on your order, and the remaining 50% is collected before shipping.
- What kind of changes and upgrades do LuxSpa offer to listed chairs?
- Depending on client's needs, LuxSpa can install LUX autofill system, acetone-resistant leather, different leather color, and spa bowl type.
- Can I upgrade some options after receiving my order?
- Depending on location, we could provide parts and labor; but most of the time, we would send you the parts and show you how to install them.
- Where are LuxSpa pedicure chairs designed and made?
- Our spa chairs are designed and assembled in the USA. Our parts manufactured all over the globes.
- Does LuxSpa offer finance program?
- We don't offer in-house finance at this time; however, we do work with third party banking we could recommend you to use.
- What are standard spa features of LuxSpa pedicure chairs?
- All LuxSpa pedicure chairs come with upgrades. These upgraded features would be costly at another company. Our standard features include acetone-resistant premium leather, extra thick padded cushion and back, acetone-resistant top coat armrests and spa bowl, pipe-less magnet jet, and ventilation system. Autofill spa system is an upgraded option ($189).
- How does LuxSpa charge for delivery?
- We offer free delivery to business address on order of 5 chairs or greater
- Delivery to residential address is cost slightly more
- Delivery cost is determined by third party freight, and it depends on distance and quantity
- Does LuxSpa offer installation?
- LuxSpa chairs will arrived pre-assembled and tested. All you have to do is plug and play.
- We do offer installation with a small fee to clients in nearby states, please call us for more details.
- Does LuxSpa take back old chairs?
- Yes, LuxSpa offers trade in program to nearby states, please call to see you qualify.
- We will haul away your old chairs when we deliver our LuxSpa pedicure spa chairs.
- How does LuxSpa determine my used chairs trade in value?
- We ask that you send us few images of different angles of your chairs. We will determine trade in value by brand of spa chairs, age, and condition.
- I bought LuxSpa chairs from a third party seller, do I have the same warranty?
- Yes, we stand by our brand warranty and do work closely with our third party sellers.